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Wearable Documentation

  • Configure Date and Time
  • Flexi-1 and Button Overview
  • Charging & Power On/Off Instruction
  • Application Installation
  • Home Screen and Main Menu
  • Raqib Major Functions
    • Contacts
    • Blood Pressure Monitoring
    • Heart Rate Monitoring
    • ECG Monitoring
    • Pedometer
    • Settings

Mobile App Documentation

  • Log in to your Raqib Account
  • Reset Password
  • Raqib Overview
  • View Latest Location
  • View Heart Rate
  • View Steps
  • View Blood Pressure
  • View ECG
  • View Menu
  • View Pilgrim’s Information
  • Call Mutawwif
  • View Alert
  • View About
  • Logging Out

Frequently Asked Questions

  • Pilgrims FAQ
    • What if I misplace Raqib? Can it be found?
    • I think I’m lost. Can someone be able to detect my whereabouts? Will I be rescued?
    • Can I send messages to mutawwif/my spouse/family member?
    • How can I find my mutawwif for assistance?
    • Will Raqib replace my phone?
    • Can my family member in Malaysia know my real-time location in Saudi?
    • Can I take ablution with my Raqib on?
    • I accidentally switched my Raqib at camp (Arafat). How can I switch it back?
    • Is there a signal coverage in Arafat?
    • Does anyone monitor my health status?
    • How frequent do I need to charge my Raqib?
    • Can I put my Raqib on a silent mode?
  • Family Members FAQ
    • Can I monitor my parents near real – time location in Saudi?
    • Can I monitor my parents’ health status?
    • Is there any travel agent/ Tabung Haji number that I can contact via the app?
    • How often are the information being updated?
    • Can I send text message to my parents through Raqib?
    • Can I call my parents through Raqib?
  • Application FAQ
    • What does ECG means?
    • Besides health condition, what information can be seen in the app/dashboard?
    • How can the alerts be triggered?
    • Is there any way to contact the mutawwif or travel agent through the mobile app?
    • Flexi (F-1)
      • What is the values in the blood pressure readings?
      • What is the blood pressure category and its values range based on Raqib?
      • What information can be obtained from the ECG measurement?
    • Ezy (E-1)
      • What information can be obtained from the ECG measurement?

Quick Links

  • Privacy Policy for Raqib
    • General
    • Key Privacy Principle
    • Purpose of Use of Personal Data
    • Disclosure of Personal Data
    • Acceptance of the Policy
    • Your Choices in Personal Data Collection, Usage, Process and Disclosure
    • Caution about Loss and Inappropriate Use of Personal Data
    • Governing Law
    • Right to Amend Our On-Line Privacy Statement
  • Go to Raqib Website
  • Go to Raqib CRM
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